Overview

We’ve established a reputation for great customer service and consistent product quality with our in-house screenprinting and embroidery services. Amidst our continued growth, our sales and purchasing teams have become spread thin. As we source an expanding list of products from third party vendors all over the world, we’re looking for someone to help us extend our reputation for world-class service and product quality to our outsourced product offering and shore up our busy sales team with consistent administrative resources.

Our clients range from international brands to independent artists and we often work on tight deadlines and manage numerous variables with every project. We’re looking for an organized, proactive problem solver who is excited about contributing to a winning team within a dynamic and creative industry.

Roles & Responsibilities

• Own outsourced product offering from end-to-end
  You'll create and maintain a database of outside vendors including product offerings, artwork specifications, pricing, and turnaround times. You'll equip the sales team with accurate and aesthetically-consistent sales collateral for outsourced products. You'll correspond with outside vendors to ensure accurate pricing, purchasing, and artwork approvals. You'll receive outsourced products and perform quality control. You'll re-package and ship outsourced products to customers.
  
• Face-to-face Customer Interaction
  You'll staff our showroom and greet customers coming in for order pickups or consultations. You'll answer inbound phone calls and provide information or additional resources to inquiring customers. You'll maintain a clean and organized showroom with up-to-date samples of top selling products 
  
• Sales Team Support
  You'll perform regular CRM database management, coordinate annual client gifts, staff seasonal off-site events, and assist with inbox coverage and order entry during periods of high volume / salesperson absences.

Keys to Success

• Competent using email and basic software applications
• Strong written communication
• Organized and process-oriented
• Adobe Creative suite competence strongly preferred

Terms & Compensation

• $22-24 / hour + profit sharing
• Bi-annual profit sharing (historically increases effective hourly wage $1.30 - $2.09 / hour)
• 2 weeks of PTO accrued annually + paid week off between Christmas and New Years
• Sick & bereavement leave
• Free direct primary health care: virtual + in-person primary care visits, generic prescriptions, physical therapy, and mental health care
• Employer-provided health allowance for supplemental insurance policies, health insurance alternatives, or individual health insurance premiums.

Terms of Employment

• On-site, Monday - Friday in Fort Collins, Colorado
• Hybrid options available for discussion with 1 year of tenure

APPLY HERE

Roles & Responsibilities

• Email Marketing
  You’ll be responsible for email marketing Klaviyo. You should have a solid understanding of best practices and tactics for email marketing and will be Klaviyo certified via Klaviyo Academy. Along with a newsletter-style email, you’ll set up automated campaigns / flows on Klaviyo for the printshop and our D2C offerings & partnerships. Along with creating email content and campaigns, you’ll be responsible for monitoring and reporting KPIs for email marketing.
• Postcard Marketing
  You’ll be responsible for overseeing and executing our quarterly postcard mailings. Each quarter, you’ll coordinate with the Art Department for a postcard design, pull addresses of customers within the quarter, and assist the sales team in addressing postcards to customers.
• Social Media Management
  You’ll be responsible for managing our social media channels. This will be primarily focused on Instagram, with some occasional Facebook check-ins. With the assistance and oversight of ownership, you’ll be responsible for generating aesthetically consistent content around specific projects, clients, and parts of our production process. You will update a social media calendar to give ownership oversight of content prior to distribution.
• Website / Listing Management
  You’ll be responsible for making sure our website and Google listings are up-to-date with any relevant information about closures, changes in schedule, etc.
• D2C / E-commerce Management
  You’ll optimize our own Shopify store and fulfillment / D2C partner stores. This includes creating Products and Collections and creating re-targeting campaigns and automations to optimize D2C business.

Keys to Success

• High-level Communication: You’ll be in constant communication with the sales team and ownership. Success will require a high-level of effective communication, both written and verbal.
• Adobe Suite Foundations: A foundational knowledge and basic competence in Adobe Photoshop and Illustrator are required. You should be familiar with the necessary tools to manipulate both raster-based and vector-based artwork to create content.
• Organized & Process-oriented: You’ll be responsible for balancing a lot. Success in this role will require high-level time-management skills and the ability to consistently follow processes and best practices.
• Content Creation: You’re an experienced and talented content creator with the technical know-how to create compelling and aesthetically-pleasing photo and video content.

Compensation & Benefits

• $22-24 / hour + profit sharing
• Bi-annual profit sharing (historically increases effective hourly wage $1.30 - $2.09 / hour)
• 2 weeks of PTO accrued annually + paid week off between Christmas and New Years
• Sick & bereavement leave
• Free direct primary health care: virtual + in-person primary care visits, generic prescriptions, physical therapy, and mental health care
• Employer-provided health allowance for supplemental insurance policies, health insurance alternatives, or individual health insurance premiums.

Terms of Employment

• On-site, Monday - Friday in Fort Collins, Colorado
• Hybrid options available for discussion with 1 year of tenure

APPLY HERE